Making bill payments convenient shouldn't come with a headache! We understand that mistakes happen, so this policy outlines how to handle potential issues with your LegitBills payments.
What can be refunded?
- • Duplicate payments: If you accidentally pay the same bill twice, we can issue a full refund for the duplicate payment.
- • Incorrect payments: If you pay the wrong bill amount or accidentally pay the wrong bill recipient, we'll work with you to recover the funds (depending on the recipient's bank and processing time).
- • Scheduled payments you want to cancel: You can cancel scheduled payments up to 1hour before the scheduled date to avoid any charges.
What can't be refunded?
- • Successful bill payments: Once a payment is processed successfully and delivered to the intended recipient, refunds are generally not possible.
How to request a refund:
- 1. Contact LegitBills Customer Support: For any refund requests, please contact LegitBills Customer Support by email at [Support Email Address below] or phone at [Phone Number below]. They'll guide you through the process and investigate your situation.
- 2. Provide details: Be prepared to provide details about the payment you want refunded, including the date, amount, recipient (if applicable), and any relevant reference numbers.
Processing time:
We aim to process refund requests within 1 - 2 business days after receiving all necessary information. You'll receive an email notification once your request is reviewed and processed.
Additional Information
- • Timeframes for recovering incorrect payments: The timeframe for recovering an incorrect payment depends on the recipient's bank and processing procedures. LegitBills will do its best to facilitate the recovery process but cannot guarantee success.
- • Scheduled payment cancellations: You can manage and cancel upcoming scheduled payments through the LegitBills app.